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Terms and refunds

Effective October 24, 2026

Pay as you go, cancel anytime, and get your money back if we're not a fit before work starts. Charges appear on your statement as NERVAL.

Prices

ServicePriceBilling
The Reset, founding families$249 total, in 2 installments of $124.50, minus your $15 intake screening$109.50 before kickoff, $124.50 seven days later. No charges after that.
The Reset$497One time, before kickoff
Keep Going$199 per monthMonthly, cancel anytime
Self-serve$29 per monthMonthly, cancel anytime (early 2027)
Intake screening$15Credited to your first installment of the $249 Reset if you're a fit; refunded in full if you're not

Intake screening

Every Reset starts with a $15 intake screening, and Kim reviews every intake personally. If your family is a fit, the $15 is credited to your first installment of the $249 founding Reset. If it isn't, the $15 is refunded in full within 5 business days, along with resources and referrals. If your family is a fit and you decide not to go ahead, the $15 isn't refunded.

Reset refunds

Founding families paying in 2 installments: refunds are figured on the $249 total. Cancel before kickoff, and your first installment is refunded, the $15 intake screening is kept, and the second installment is never charged. Cancel after kickoff but before your written plan, and the second installment is cancelled with nothing more owed. After the written plan is delivered, the second installment is still due.

Rescheduling and missed calls

Reschedule any call with 24 hours' notice at no cost. One courtesy reschedule per Reset is always free. A call missed without notice counts as completed.

Keep Going and Self-serve

Cancel anytime before your next billing date and you won't be charged again. Months already paid aren't refunded.

Not insurance, not a crisis service

Last Nerve is cash pay. We don't bill insurance or provide superbills. Parent training is a clinical behavior-analytic service delivered to the parent. In an emergency, call 911. In a crisis, call or text 988.

Using the site and app

Content, scripts, and templates are for your family's personal use. Please don't resell or republish them. Our total liability is limited to the amount you paid in the last 3 months, except where the law doesn't allow that limit.

Price estimates

As a self-pay family, you have the right to a Good Faith Estimate of what your services will cost. You'll receive one when you book. Learn more at cms.gov/nosurprises.

Governing law and contact

These terms are governed by the laws of Pennsylvania. Questions: kimmitchellpotter@gladlyrara.com.